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Terms & Conditions

 

 First and foremost, we are most interested in looking after every single one of our guests as best we can. The following is the boring but necessary ‘small print’ as a condition of booking or staying with us. Our rooms are available to check in from 3pm and check out is 11am. Should you wish to check out later please ask us. We cannot guarantee this, but will always try our best to accommodate your request.

Cancellations and alterations: Cancellations made within 1 week of your arrival date, which we are unable to resell, are fully chargeable. We are a small business and unfortunately have to stick rigidly to this rule, without exception. We require a credit card to reserve your room and this would be charged in the event of cancellation. If the card given cannot be charged then you acknowledge that the outstanding amount becomes a debt and we reserve the right to collect this money through any other appropriate means. Should you wish to change something about your booking please email or call us and we will try our best to fulfil your wishes. We will always try to resell any cancelled room, so there is no charge to you. If you have booked but do not arrive and stay with us without having previously cancelled, you will be charged in full as if you had stayed. There is no-one on site between 6pm – 7am Tuesday, Wednesday and Sunday, 11pm and 7am Thursday - Saturday. You will be given an emergency telephone number of a manager should you require any assistance in the night. Alarms and CCTV protecting you are automated. Should you suffer from any food allergies or intolerances please make your waiter aware. Our kitchen can accommodate nearly all requirements and we will always do our best to ensure you have something delicious to eat.

The mobile phone signal at The River Barn is quite weak, though, it is still possible to make a call on most networks, but not necessarily from everywhere in the building. We also do not accept cheques (including travellers cheques) under any circumstances. We have a car park which is free of charge. We cannot guarantee that there will be a parking space for you on arrival as we are often very busy at lunch. The car park tends to empty out towards our check in time of 3pm. Please be careful about pulling into or out of the restaurant car park, as although we are in a 30mph area cars can speed through. We have never had an instance of car theft in our car park but please be aware you are solely responsible for your car and its contents. Please also park with respect to other guests. There is free wifi throughout the building but please use data responsibly so that all guests can benefit from this. We keep your data securely but are not responsible for your use of the internet, again please use responsibly!  There is usually a member of staff who can help you with IT issues but in this event we are not responsible for any consequential damage to your equipment.

©Place Farm Enterprises Ltd 2018